Process Excellence

“If you can’t describe what you are doing as a process, you don’t know  what you’re doing” – W. Edwards Deming

Understanding processes and how they work is the first step to delivering improvements in efficiency and productivity to your business. This highly informative and interactive one-day session is designed to help you better understand:

• What is a process?

• How does it work?

• What is process mapping?

• Why is it important to your organisation?

Our expert deliverer will share experiences, facilitate practical process mapping exercises and introduce some simple process improvement techniques that can be applied in any organisation. These include:

• Process and value stream mapping

• FMEA to anticipate and prevent process failures

• Measuring process outcomes

• Mapping your ideas

• Cause and effect diagrams (Fishbone)

• Five whys

You will have the opportunity to work in groups on a specified process, to ensure a clear understanding of the methods used. This session is aimed at those who want to improve their processes but have little or no experience in this area.

This is an Investors in Excellence Event