Business Excellence in Housing

“a fresh look at how you raise standards of services to customers”

Excellent organisations know that customers are their primary reason for being and strive to innovate and create value for them by understanding and anticipating their needs and expectations – how do you shape up?

•    Learn how leading private sector businesses define and achieve excellence
•    See how continuous improvement and value for money is delivered across sectors
•    Gain new perspectives on how to deliver efficient and customer focused services
•    Hear practical case studies from a local housing organisation.

Putting Customers First

This unique seminar aims to bring fresh new perspectives from both within and outside the housing sector to meet the customer focused challenges set by the Tenant Services Authority.

As well as hearing from two practical case studies, Julian Beaney, Head of Performance Solutions, will share his experiences of working with a range of world class organisations who are continually seeking to create value for customers.

Tim McDonnell, Retail Director at Poundland will share a brief history of Europe’s biggest single price discount retailer, allowing you to experience a guided tour of a store from your seats. You will hear about the secret of Poundland’s success and the highlights of how they create amazing value everyday, by putting their customers first. Poundland are a leading value retailer serving over 2.5m customers every week across 252 stores nationwide (and growing!).

Julie Eyre,Performance Manager at Derby Homes,  will then go on to share some of their good practice around their customers, covering customer intimacy, outcomes and excellence in action.

This event is supported by: