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    <title>Emails</title>
    <description>Emails</description>
    <link>http://www.investorsinexcellence.org.uk</link>
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        <title><![CDATA[Are you interested in winning in Business?]]></title>
        <pubDate><![CDATA[2010-07-29 10:19:00]]></pubDate>
        <description><![CDATA[Are you interested in winning in business?Future Midlands Excellence networking opportunities:The Business of Winning - inspirational &amp;amp; practical secrets to business successCommunication with Oomph! - get into the minds of your customerRicoh Plant Tour - best practice in actionThe Business of Winning - the secrets of business success Date: Tuesday 14th September 2010Venue: BMW Plant Hams Hall, BirminghamCost:
 FREE (two places per organisation)Discover the secrets of:Personal motivationTeam 
working skillsDeveloping 
winning teamsPerforming to 
high levelsHear from LDC's Performance Director Humphrey Walters.He will share unrivalled knowledge and 
experience from his 30 years of working with high performing teams that include the England rugby 
team ahead of their world cup victory in 2003!This event is a collaboration between Midlands Excellence and LDC, part of Lloyds Banking Group.Communication with Ooomph!Date: Wednesday 13th October 2010Venue: NHS re:source Procurement Hub, NottinghamCost: FREE (two places per organisation)Get into the minds of your customer:take away nuggets of information helping to guarantee your communication gets acted upongain at least one great idea that you can implement straight awaycreate a much needed differential at a very low costunderstand how you can create memorable client experiences and build lasting salesWant to stop your clients from hitting the delete button? Reserve your place today!Ricoh Plant Tour - best practice in action!Date: Tuesday 9th November 2010Venue: Ricoh Plant, Telford, TF2 9NSCost: FREE (two places per organisation)You will be invited on a tour to see some of their best practice in action including:a visit to the kaizen foresta look round the Lean Education Centrea demonstration of RiPS (lean) in the workplacevisualisation techniquesThis is a fantastic opportunity to see how Ricoh have delivered innovative, low-cost improvement 
techniques in their 
award winning approach to implementing Continuous Improvement.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/are-you-interested-in-winning-in-business]]></link>
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        <title><![CDATA[NLP Business Practitioner]]></title>
        <pubDate><![CDATA[2010-07-19 16:21:00]]></pubDate>
        <description><![CDATA[Achieve success in your professional &amp;amp; personal aspirationsIn 
this email:- NLP Business Practitioner Course - Leadership Development Programme- Deliver more for less - an introduction to LeanNLP Business Practitioner Course - Leadership Development 
ProgrammeDate(s): 6th - 9th September &amp;amp; 28th - 30th September 2010Venue:

 Masterlease, International House, Birmingham, B37 7HQCost: &Acirc;&pound;1950 + 
VAT&acirc;&uml;Time: 9:00am
 until 5:00pmNLP is well known for its many change techniques &acirc; 
enabling you to set clear and achievable goals and overcome any of the 
fears and obstacles that may be standing in your way. Learn how to improve &amp;amp; develop:communication skills - how you create behaviourpresentation skills - confidence in your deliverystrategic planning - think about your thinkingsuccessful team building - understanding othersdynamic leadership - changing limiting beliefsOur programme is designed to enhance both your personal and 
professional life.  Deliver more for less - an introduction to LeanDate: 30th September 2010Venue: PwC Caslte Donington, Derby, Cost: &Acirc;&pound;185 + VAT&acirc;&uml;Time: 9:30am
 until 4:00pmLean is one of the leading philosophies to achieve breakthrough improvements on bottom line performance, customer satisfaction and employee engagement, with worldwide success stories.Understand and develop:Lean Thinking&acirc; and its applicationhow lean can work for youtools to start streamlining processes &amp;amp; reducing wasteideas for making direct savings on the bottom lineOf course, we will teach you the theory &acirc; but a key facet of lean is in &acirc;learning by doing&acirc;. So you will be challenged to operate and then improve a process using lean techniques! ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/nlp-business-practitioner]]></link>
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        <title><![CDATA[Discover how closely Investors in Excellence fits with developing your local offers ]]></title>
        <pubDate><![CDATA[2010-05-13 10:19:00]]></pubDate>
        <description><![CDATA[Investors in Excellence in the housing sectorIn this mail:- How the IiE Standard fits the new TSA regulatory requirements- Join IiE at the CIH Annual Conference - May 20th &amp;amp; 21st, Hinckley Island- Are your managers focusing on the right measures? - Be a part of our IiE housing Community of Practice - new LinkedIn access- Specialist Category Awards 2010/11 - celebrate your achievements The Investors in Excellence standard fits the new TSA regulatory requirements for local offersHousing organisations using the Investors in Excellence Standard have discovered how closely it fits with the new local offer requirements. The requirement to demonstrate continuous improvement is at the heart of the IiE Standard. In addition, the changes to the IiE Standard in 2010 focus on how organisations across all sectors have a customer focused approach...Read more at www.investorsinexcellence.orgJoin us at the CIH Midlands Conference - 20th &amp;amp; 21st May, Hinckley Island Investors in Excellence is once again supporting the CIH Midlands conference, this year with the very relevant theme of &acirc;Dawning a new era&acirc;. Pop in and see what we can do for your organisation!Are your managers focusing on the right measures? Are they customer focused?IiE has launched a new in house course aimed at operational managers:- take control of your measures in your area of operation- learn how to use simple tools &amp;amp; techniques for improvement- use these tools to analyse information and drive efficiency levels upTalk to our resident expert for more information, julian.beaney@investorsinexcellence.orgGet involved in our housing community of practiceHousing Organisations using the IiE Standard are now sharing and discussing best practice on-line through LinkedIn. With over 20 members in just a few days this is proving to be a popular site so don&acirc;t miss out and join in today. http://www.linkedin.com/groups?gid=3023396&amp;amp;trk=myg_ugrp_ovr Specialist Category Awards 2010-11Be a winner at one of Europe's most prestigious Awards events by entering one of our five specialist category awards this year. With a new category for 2010/11 focusing on Customer Service Excellence, this could be just the ticket to get your outstanding customer service recognised in front of 1100+ business leaders...Further details can be found at www.midlandsexcellence.org.uk or contact karen.soulsby@investorsinexcellence.orgContact julian.beaney@investorsinexcellence.org or get in touch with any of the team on +44(0)1675 460997 to find out more. ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/housing-mailer-update]]></link>
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        <title><![CDATA[Notch your improvement activity up a gear!]]></title>
        <pubDate><![CDATA[2010-05-04 15:04:00]]></pubDate>
        <description><![CDATA[Notch your improvement activity up a gear!Events in this email:Vastly improve your business performance - break the rules and close more business!Jaguar Plant Tour - a true example of manufacturing excellenceVastly improve your business performance in 2010 Date: Wednesday 16th JuneVenue: Business Link West Midlands, Birmingham, B32 1ALCost:
 FREE (places are limited to 2 per organisation)Time: 8:00am until 10:30am&acirc;Break the rules and close more business&acirc; - Are you or your team 
responsible for delivering more new business into the company? Are you 
keen for improvement particularly in the area of enhancing sales 
performance?Pick up some
 tips &amp;amp; techniques to:&acirc;&cent;&amp;#160; sell effectively without 
being 
&acirc;salesy&acirc;&acirc;&cent;&amp;#160; use alternative sales strategies to
develop new business&acirc;&cent;&amp;#160; shorten your sales cycle&acirc;&cent;&amp;#160; be more profitable; get better marginsThis
 session presented by Mark Wormald from Sandler Training, the global, 
sales improvement specialists. If you&acirc;re serious
 about 
sales improvement then this lively participatory workshop is for you. Jaguar Plant Tour - a true example of manufacturing excellenceDate: Tuesday 6th JulyVenue: Jaguar PlantCost: FREE (places limited to 2 per organisation)Time: 9:15am arrival until 12:00pmWhether you are in manufacturing or not, this is a fantastic opportunity to learn and explore new ideas from the industry.&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Take an accompanied tour of the plant&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Find out more about processes/strategies&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Transfer this knowledge into your own operations&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Awareness of the sustainability &amp;amp; environmental commitments&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;See how Jaguar has become the huge success it is todayFor safety reasons places will be strictly limited, so we advise you to 
reserve yours as soon as possible to ensure that you do not miss out on 
this exciting opportunity. ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/men-events-spring-2010]]></link>
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        <title><![CDATA[What's happening at Midlands Excellence?]]></title>
        <pubDate><![CDATA[2010-04-28 08:48:00]]></pubDate>
        <description><![CDATA[What's going on at Midlands Excellence?Specialist Category Awards deadlinesMidlands Excellence Awards Ceremony - *date for the diary!*Assessor Training ProgrammeEvents &amp;amp; Training DiarySpecialist Category Awards - 2010/11The deadline for commitment to entry is fast approaching (10th September). If you are one of the organisations entering, the winners will be celebrating in front of 1,000+ business leaders at the spectacular Midlands Excellence Awards Ceremony. A reminder of the categories Innovation, Sustainability -Sponsored by E.ON, Lean Efficiency - Sponsored by BMW, Learning 
&amp;amp; Development - Sponsored by the Training Quality Standard, Customer Service Excellence (NEW) If you have a story to tell or a project you are proud of then this is an excellent opportunity to receive the recognition you deserve.Midlands Excellence Awards Ceremony 2010/11 - Thursday 3rd February 2011!!The date has been confirmed, your calendars should be marked! Whether you are celebrating your organisation&acirc;s success, entertaining clients or recognising your colleagues, this is a spectacular event and still the largest celebration of excellence in Europe! Keep checking our news feeds for updates on the guest speakers! For information on the event or sponsorship options, contact Karen Soulsby on 01675 460 997.Assessor Training is back for the Autumn A client once commented that becoming a Midlands Excellence Assessor was like &quot;doing an MBA every year!&quot; This key management development programme shows you how to use the EFQM Excellence Model to drive improvements.&amp;#160; Back by popular demand,&amp;#160; we have just released new sets of dates for the Autumn...Events &amp;amp; Training Diary More fantastic networking opportunities have been added to the calendar. Topics coming up include factory tours to see how the experts do it, Creative Marketing &amp;amp; PR, Getting into the minds of your customer - and this is just to name a few!]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/specialist-category-awards-201011]]></link>
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        <title><![CDATA[IiE promotion - April 2010]]></title>
        <pubDate><![CDATA[2010-04-14 10:59:00]]></pubDate>
        <description><![CDATA[&amp;#160; In this email:&amp;#160;- Stand out from the crowd with our Investors in Excellence Standard&amp;#160;- Fast-track your excellence journey with IiE On-lineStand out from the crowd with our Investors in Excellence 
StandardNot only will the IiE Standard deliver great returns on investment but it will also set you apart from the competition. It is unique to us &amp;amp; is the only nationally recognised framework for measuring, achieving and celebrating excellence. The Standard will:&amp;#160;- drive better services&amp;#160;- increase profits&amp;#160;- consider all aspects of your organisation&amp;#160;- develop a continuous improvement culture&amp;#160;- give you public recognition for your achievements&amp;#160;- generate a significant Return on InvestmentCan your organisation afford not to get involved?Fast-track your excellence journey with IiE On-lineAchieving excellence just got a whole lot faster with our web enabled submission tool.IiE On-line allows you access to your submission anytime, anywhere allowing you to collaborate easily and effectively with your colleagues. Increase your knowledge as it is packed full of help and model answers.- save time &amp;amp; costs, allowing focus on improvement activities - hold all performance information in one secure place 'in the Cloud&acirc;- cascade corporate information at the touch of a buttonGet in touch if you would like the IiE On-line demo to trial for two weeks FREE of charge.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/iie-promotion-april-2010]]></link>
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        <title><![CDATA[Positively impact on your results by identifying opportunities for improvements]]></title>
        <pubDate><![CDATA[2010-03-23 13:48:00]]></pubDate>
        <description><![CDATA[Positively impact on your results by identifying opportunities for improvementsIn this email:Accelerate your performance - an introduction to excellenceIntroducing NLP - last few places availableAccelerate your performance - SPECIAL OFFER, places only &Acirc;&pound;99 + VATVenue: BMW Plant Hams HallDate: Thursday 8th July 2010&amp;#160;&amp;#160; Time: 9.30am for 10am until 4pmDo you...&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; have a structured approach to improvement?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; measure the right results &amp;amp; understand their impact?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; understand your key performance indicators?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; efficiently manage change in your organisation?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; effectively engage with your people to drive continuous improvement?If you answer NO to one or more of the above then this is a must for you. This workshop will put you on the right path to develop the skills to implement excellence.Introducing
 NLP for Leaders in Business - only a few places left!&amp;#160;Date: Friday 25th June 2010Cost:
 &Acirc;&pound;185.00 + VAT&acirc;&uml;Learn how 
to:&acirc;&cent;&amp;#160; expand the ways you communicate with and understand 
others &acirc;&cent;&amp;#160; acquire new skills that can be immediately applied&acirc;&cent;&amp;#160; 
produce fast, impactful results by enhancing your communications&acirc;&cent;&amp;#160; 
increase personal effectiveness by taking a solutions focused approach&amp;#160;]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/workshops-april-june]]></link>
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        <title><![CDATA[Lean product promotion]]></title>
        <pubDate><![CDATA[2010-03-05 08:38:00]]></pubDate>
        <description><![CDATA[Reduce costs, destroy waste, increase efficiency - think Lean.In this email:Our Lean programmes are a must-have for any organisation. They help you
unblock bottlenecks, multiply value and cut complications.&amp;#160;When you engage in an IiE Lean programme you:&amp;nbsp;&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; quickly understand which activities create customer benefit&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; develop a more structured approach to your problem solving&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; reduce your delays and bureaucracy&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; acquire the tools to transform your frustrations into inspirations&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; change mindsets and transform culture unlocking peak performanceCan your business afford not to be thinking Lean? Talk to one of our experts today to find out how we could help you.Next event: Lean Office 30.03.10]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/lean-product-promotion]]></link>
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        <title><![CDATA[Workshops March ]]></title>
        <pubDate><![CDATA[2010-03-01 11:00:00]]></pubDate>
        <description><![CDATA[Workshops not to be missed this MarchIn this email:Continuous Improvement Tools - which ones will work for your organisation?Balanced Scorecard - making performance management simple &amp;amp; effectiveService Excellence - stop your customers having a naff day!Continuous Improvement Tools - Tuesday 16th March 2010Venue: Ramada Tamworth, Junction 11 M42Cost: &Acirc;&pound;99.00 + VAT&acirc;&uml;Time: 9:30am until 4:00pmLearn how to:&acirc;&cent;&amp;#160;&amp;nbsp;&amp;nbsp; Get to the root cause of any issue and take effective action
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Ensure change is sustainable and really makes a difference&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Engage staff in a relaxed, fun and creative manner&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Use a variety of ways to generate ideas from individuals and teamsThis fun and interactive workshop will give you the confidence to use these tools to improve your organisation, keeping your customers and your employees happy!Balanced Scorecard Excellence - Tuesday 23rd March 2010Venue: PwC Castle Donington, DerbyCost: &Acirc;&pound;99.00 + VAT&acirc;&uml;Time: 9.30am until 4:00pmLearn about:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; the value of measuring a range of results not just financials&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; what other measures are important to your organisation&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; the dynamics Balanced Scorecard&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; how to develop and implement your own performance measurement systemOur expert deliverer will help you unpick the secrets of a successful performance management system that could change your organisation for ever.Service Excellence - have a naff day! Friday 23rd April 2010Venue: theStudio, Cannon Street, Birmingham&acirc;&uml;Cost: &Acirc;&pound;185.00 + VAT&acirc;&uml;Time: 9.00am until 3:00pm&quot;Businesses in the UK are slightly better than awful at customer service&acirc;. Sad, but on the whole, true! Learn about:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp;  the core skills required to sustain excellent customer service
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; improving customer service levels in a creative way with high impact
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; useful tools for immediate implementation and great resultsThis session will be delivered by expert Dr Jez Rose, a Psychologist and ex-Disney Services Specialist. You will also receive a free copy of Jez&acirc;s new book on achieving excellence in customer service.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/workshops-march-]]></link>
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        <title><![CDATA[IiE On-line promotion]]></title>
        <pubDate><![CDATA[2010-02-24 10:27:00]]></pubDate>
        <description><![CDATA[Fast track your journey to Excellence with Investors in Excellence On-lineThe Investors in Excellence Standard can help you achieve, sustain and recognise excellence. It is a robust and rigorous management framework and it&acirc;s a nationally recognised mark of quality.&amp;#160;But what you may not know is that although it's still as challenging, achieving the IiE Standard is now simpler than ever, thanks to our web-based submission portal, IiE On-line. The less hassle option:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; consult a model answer for every question you&acirc;re working on&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; have more than one author contribute to your submission&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; store answers securely on the internet&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; collaborate with colleagues easily - wherever; whenever&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; see in real-time the progress you&acirc;ve made towards completion&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; upload documents/submit your entry online - no need for a separate documentAchieving standards or recognition can be time and resource intensive. That&acirc;s why we&acirc;ve made the &acirc;form-filling&acirc; phase as quick and painless as it can be. To find out more and sign up for your FREE two week demo call one of our expert team on +44(0)1675 460997 or...
    ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/iie-online-promotion]]></link>
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        <title><![CDATA[Assessor Training 2010]]></title>
        <pubDate><![CDATA[2010-02-16 16:54:00]]></pubDate>
        <description><![CDATA[Midlands Excellence Assessor Training As one of our assessors said, &acirc;it&acirc;s like doing an MBA every year&acirc;. This is your opportunity to assess a Midlands Excellence Awards applicant organisation.&acirc;&cent; Gain a greater understanding of the EFQM Excellence Model (Europe&acirc;s most established and holistic framework for developing organisational excellence.)&acirc;&cent; Deepen your knowledge of performance improvement &acirc;&cent; Develop your teamwork, management and leadership skills&acirc;&cent; Contribute to the competitiveness of our region&acirc;&cent; Take powerful insights back to your organisation and help boost resultsIf you would like the opportunity to be part of one of our volunteer assessment teams please check out our website for full details on how to apply and the next available course dates.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/assessor-training-2010]]></link>
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        <title><![CDATA[Investors in Excellence News Feb 2010]]></title>
        <pubDate><![CDATA[2010-02-02 08:23:00]]></pubDate>
        <description><![CDATA[
  
    Promoting business improvement and best practice&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; Standards are important
&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; management development opportunities 
&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; high value training opportunities - only &Acirc;&pound;99+VATStandards are important If you&acirc;re serious about achieving, sustaining and recognising excellence, you won&acirc;t find a more pragmatic and holistic nationally recognised framework than the IiE Standard.The Standard complements the core principles of the EFQM Excellence model helping you take your first steps towards achieving recognition and driving sustainable improvement across all areas of your organisation.&amp;#160;You can also access our new easy to use IiE On-line tool fast tracking your journey to excellence.Every step is fully supported and targeted on the areas that matter most to you and your customers. To start your journey call any one of our team today on +44 (0)1675 460997.
    Assessor TrainingBecoming a Midlands Excellence Assessor is a superb way to get involved with excellence. Complete the training and you will:- be part of a team who will assess the Midlands Excellence Awards - get involved with one of the most rewarding management learning opportunities; the skills learnt will last a life time.Programmes are currently due to run in March, April and May 2010 and places are rapidly selling out &acirc; for more details and the option to register your interest please click here.Midlands Excellence Awards Ceremony 2009/10A huge thank you if you were one of the 1100 people who joined us at last week&acirc;s Awards Ceremony. If
you haven&acirc;t already, please put 3 February 2011 in your diary for
next year&acirc;s Awards Ceremony &acirc; it's your organisation&acirc;s name
in lights at the regions premier business awards! To register your interest in this event now please contact Karen Soulsby on 01675 460177.
    
    
    
    Benchmarking - 11.02.10&Acirc;&pound;99 +VATLearn how to get the most out of benchmarking and peer reviews. Add value to your organisation by learning from those organisations who are best at it. Personal Excellence - 25.02.10&Acirc;&pound;99 + VATOur workshop is packed full of practical tools and exercises to help you unlock YOUR door to personal excellence which will not only benefit you but also your organisation.
    Process Excellence- 02.03.10&Acirc;&pound;99.00 + VATDeliver improvements in efficiency and productivity to your business. Find out how it all works, how it can reduce costs, cut waste and improve customer satisfaction Sustainability Excellence - 11.03.10&Acirc;&pound;99.00 + VATUse your performance information to shape future strategy and get a
better handle on your team&acirc;s performance. Learn how to create a simple performance dashboard allowing you to take the right
decisions at the right time, keeping your organisation efficient and sustainable.
    
    
  ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org.uk/emails/iie-newsletter-jan-10]]></link>
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